Thomson Travel Shop, Oxford

4 Reviews
Thomson Travel Shop
18 The Square , Templars Sq.Shopping Centre, Cowley
OX4 3UZ Oxford
01865 748824
0845 071 3693
updated 3 days ago Yext PowerListings


Thomson, Travel Agency
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13 June 2017

Rude & ignorant, only happy & nice when taking your money, not interested if you have any problems.

more than 6 months ago

As always great service from the team at cowley we done a group booking and we all wanted different dates going out they were all so patient with us so thanks so much for putting up with us. Want to thank charmine especially she told us she is holding manager she sure is ready to mange her own shop and thanks poppie and Jack for your help too. Manky thanks kerrie and gaby

more than 6 months ago

I am so disappointed that a company as well established as Thomson can be so unhelpful and almost bordering on rude. The amount of wrong information we have been given today is unbelievable, and the excuse was he was only human and we all make mistakes. What a guy. DO NOT GO HERE!

Rude desk lady

more than 6 months ago

Yesterday, 3rd of July, i went to Thomson's travel bureau in Cowley Shopping Center to inquire about holidays to South Korea. The lady at the desk was very impolite and unhelpful. She didn't want to help out at all with giving information about the holiday. She was even annoyed she had to make just one phone call to ask for a price for a specific hotel. Fact is Thomson screwed up big time on hiring this employee that ruined my day with her "go away i don't want to work" face expression. I also find it wrong that Thomson doesn't put in more effort to offer a holiday wherever people want to go and instead expects people to have a holiday preplanned. If i had everything preplanned and had all the information i wouldn't need you, would I? That's the point of asking you any service and that's what i pay travel agencies money for! It's so that they help me book a nice holiday and that they give me as much information as possible when needed. If i knew i would get such an attitude i would have never even visited that place. Never tell a customer to get lost, not even through your face expression. You won't get paid any money if you do so. I need to know a price estimate so i know how much money i need to save up, but instead you just sigh and don't want to even bother to offer me so little piece of information! And then when i insist and you finally give a price estimate i find out later you give false info and it's 5-6 times higher price than what's shown online. I will never bother with you again!
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